Which of the following is a consequence of not addressing customer feedback?

Not addressing customer feedback can lead to a potential loss of customers because feedback often reflects customers' needs and concerns. When businesses neglect this input, customers may feel undervalued or ignored, which can diminish their satisfaction and trust in the company's ability to serve them effectively. This lack of responsiveness may push dissatisfied customers to seek alternative providers that are more attentive to their opinions and needs.

In contrast, ignoring feedback is unlikely to improve service quality or increase customer loyalty, as improvements that stem from customer input help enhance overall experiences. Additionally, employee morale tends to suffer in environments where customer needs are not prioritized, as employees may become frustrated in trying to meet customer expectations without adequate support or resources. Thus, not addressing customer feedback can have detrimental effects that extend beyond just losing customers.