What should storage facility management focus on besides efficiency?

Focusing on customer engagement is essential for storage facility management as it cultivates strong relationships with clients, leading to increased customer satisfaction and loyalty. Engaging customers allows facility managers to understand their needs and preferences better, which can inform improvements and services that enhance the overall experience. High levels of customer engagement can result in positive word-of-mouth referrals and repeat business, which are crucial for the success and sustainability of the facility.

In contrast, minimizing feedback collection, limiting technology usage, and increasing operational costs would likely hinder the facility's performance and customer satisfaction. Collecting feedback is integral for continuous improvement, embracing technology often enhances operations and service delivery, and increasing costs without justifiable value can deter customers. Thus, concentrating on customer engagement stands out as a fundamental aspect of effective storage facility management.